JOB SUMMARY

The Night Attendant will work closely with the General Manager ensuring the efficient and profitable operation of the hotel by performing the following duties listed below.

JOB DUTIES

• Conduct courtesy calls within 30 minutes after guest check-in.
• Assists guests with request and/or complaints after regular office hours.
• May handle check-ins/check-outs and make guestroom keys for lost/lock-outs.
• Assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry.
• Cleans, dries and folds linen, terry, blankets, bedspreads, mattress pads and shower curtains etc.
• Provides courtesy patrol in lobby and front entrance area during "C" shift. (I.e. from 11 pm - 7 am).
• Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so.
• May compute bill, collect payments, and makes change for guests.
• May post charges to Property Management System.
• Handle lost and found items by following established guidelines and procedures.
• Complete department/shift checklists and/or reports for relevant shifts.
• Maintain a neat, clean and well-groomed appearance.
• Performs other related duties as assigned.

EDUCATION and EXPERIENCE

• High school diploma or any equivalent combination of education, training and experience required.
• Strong written and verbal communication skills.
• Proficient in the use of computer software programs.
• Prior hospitality experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse intense situations.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to calculate discounts.

PHYSICAL DEMANDS

• Ability to stand and move continuously.
• Lifting up to 25 pounds maximum.
• Frequent to constant standing and walking.
• Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs