Westmont Hospitality Group
  • 13-Mar-2019 to 30-Mar-2019 (MST)
  • Training
  • Columbus, OH, USA
  • Salary
  • Full Time

401k, Benefits Medical, Dental, Vision


JOB SUMMARY:

The Field Trainer is responsible for ensuring effective training and retraining programs are in place to help drive company values and philosophy throughout the organization. Trainers will partner with Operations teams to develop dynamic training programs strategically linked to the organization's mission and vision by incorporating product knowledge, company philosophy, customer service principles and leadership skills. 

 JOB DUTIES:

  • Ensure all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
  • Identify performance gaps via needs assessments and work with General Managers to develop and implement appropriate training to improve performance.
  • Make any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Align current training and development programs to effectively impact key business indicators.
  • Establish guidelines so employees understand expectations and parameters.
  • Develop specific training to improve service performance.
  • Drive brand values and philosophy in all training and development activities.
  • Identify and assess future and current training needs through job analysis.
  • Provide written and oral weekly (and upon request) updates and reports on property training visits.
  • Provide follow up, updates on prior training visits as requested.
  • Work closely with Training Director to ensure training and development of General Managers is on target to organizations standards.
  • Conduct individual training sessions as necessary.
  • Prepare on-site training material such as module summaries, MIT manuals, and updates to organizations SOP.
  • Maintain a keen understanding of training trends, development, and best practices.
  • Measure the effectiveness of training delivered and present modifications to programs as needed to achieve desired outcomes.

 

EDUCATION AND EXPERIENCE:                                         

  • Bachelor's Degree in Hotel/Restaurant Management, Training or Business is preferred or equivalent relevant work experience of no less than four years.
  • 3-5 years as a General Manager or Training Manager in hotel operations or similar position/environment.

  SKILL REQUIREMENTS:

  • Must have at least intermediate level knowledge of basic computer software applications including Word, Excel, and Power Point.
  • Clear and concise oral and written communication skills are required.
  • Must have good analytical skills and solid decision-making ability.
  • Must be able to work independently, multi-task and prioritize as appropriate.
  • Must be comfortable presenting information to individuals as well as groups.
  • Must be able to effectively handle interruptions from internal and external customers.

 

ADDITIONAL REQUIREMENTS:

  • Must be flexible and willing to work some non-traditional hours/days, including nights and weekends as needed.
  • Must be able to travel 90% across all time zones.
Westmont Hospitality Group
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
.
About Careers logo Job Fairs Blog