Westmont Hospitality Group
  • 13-May-2021 to 27-May-2021 (MST)
  • HomeTowne Studios – Livonia
  • Livonia, MI, USA
  • Part-Time / Full-Time

JOB SUMMARY

We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.

JOB DUTIES

  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Always maintain a clean and tidy workspace
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping, room service and security staff as necessary
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Maintain a friendly, personable disposition

Requirements and Qualifications

  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience

PHYSICAL DEMANDS

  • Ability to stand for long periods of time.
  • Ability to lift up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
  • Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
  • Frequent smiling.

** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

Westmont Hospitality Group
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